Enterprise-class backup and recovery for Jira Service Management

Ensure your Jira data and configurations are safe and recoverable at any time

Customer Use Case

HYCU R-Cloud: Unlimited protection across all of your applications

Challenge

Jira Service Management houses critical ITSM data and configurations, but Atlassian's shared responsibility model places the onus of data protection and recovery on customers, leaving organizations vulnerable to data loss from accidental deletions, malicious actions, or software issues.

Solution

HYCU's offers automated, reliable backups for Jira Service Management, providing one-click restores of assets, configurations, and issues, eliminating lengthy recovery times and manual processes while ensuring data sovereignty and compliance through secure, customer-controlled storage options.

Business Value

It's more than just about the data

1-click restore of JSM assets, configurations, and issues

Restore individual JSM assets, links, configurations, or specific items directly to production – no scripts, no parsing necessary.

1-Click Backup Automation

Automatically assign backup policies across all your Atlassian applications.

Ransomware-proof backups

Store your data in immutable, offsite storage under your control.

Data Residency

Ensure your data is processed and kept in your desired regions. HYCU gives you complete control of where to run your backups and recovery operations.

Meet data security, sovereignty and retention requirements

All data is kept in your storage account, not HYCU’s – giving you the flexibility to store backups and copies for a few days or several years – it’s your choice.

Protect much more than just your JSM

Protect all Atlassian apps from a single view – no more managing multiple solutions.

Key Features & Benefits

Don't let mistakes disrupt your operations

Scan and visualize your entire data estate - for free

See your data from every angle with customizable views of your data estate.

Quickly identify protection gaps, and verify compliance.

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Protect any application with a single click

Add protection in minutes from the HYCU Marketplace directly within the platform.

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Add applications whenever you want

Go big or start small. You can choose when you protect your vulnerabilities with HYCU.

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Visualize your entire data estate screenshot

Automation Rule Protection

HYCU uniquely backs up automation rules, preserving end-to-end automations along with conditions and triggers to safeguard critical workflow configurations.

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Flexible SLA Management

The platform provides complete control over backup policies, allowing customization of Service Level Agreements (SLAs) down to the hour for different projects.

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Granular Recovery Options

Users can perform rapid restores of specific elements like projects, epics, single issues, attachments, and service management assets with ease.

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Secure Offsite Storage

HYCU enables storing backups in user-controlled offsite locations using various cloud storage options, ensuring protection against data corruptions and attacks.

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