Egency was an early adopter of the Nutanix hyperconverged infrastructure. Early on, an experience with their data center going down highlighted the need for a more robust backup and recovery solution for their Nutanix environment.

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Solution

Egency quickly adopted HYCU to back up their Nutanix environment. But that was just the start. “We also learned that HYCU has a purpose-built data protection solution for Microsoft 365, so we adopted that, since all of our customers use Microsoft 365,” van Heeswijk says, noting that they support more than 1,200 Microsoft 365 users.

Initially, Egency was managing all customer backups in one large cluster.Recently, HYCU became a technology enabler to use MSP portals that provide customers with a view of their backups, while giving Egency a single view of data protection for their entire customer base.

Results

“HYCU is working great. The backups are going well,” van Heeswijk says.“I think we’re using HYCU to the fullest.”

A key advantage of HYCU is the ability to simplify data protection across hybrid storage environments. “Our Nutanix environment is on-prem in our data center, with three clusters in different locations,” van Heeswijk explains, noting that government regulations require that data be physically located within the country. However, Egency is looking to expand into the cloud for certain applications, using Wasabi for secure object storage, Microsoft Azure for opsys blitzscaling, and Citrix for customer workspaces.

“Here in the Netherlands, it will never be fully in the cloud, it will always be hybrid,” van Heeswijk says, confident that HYCU will continue to play an expanding role in Egency’s data protection strategy no matter how their environment evolves.

With a solid data protection strategy in place, Egency is now looking beyond the SME market to court larger customers. Recently, they competed against some large, global MSPs to serve one of the largest retailers in Netherlands. “We said, you can go with the big guys and you’ll be just another customer. But we will run for you, that’s the difference.We were selected,” van Heeswijk recalls, noting that he gets the same responsiveness from the HYCU support team.

“Whenever we ask for something, they respond fast. We don’t have to wait days,” van Heeswij says. “If the customer comes to us, we act instantly—and that's what I see with HYCU.”

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