ClickUp
4 min read

How to Secure Your ClickUp Data with Effective Backup

Written by
Andy Fernandez
Published on
July 15, 2024
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Why should you back up ClickUp?

ClickUp has become an essential tool for project management and team collaboration, streamlining workflows and centralizing information for organizations of all sizes. Its intuitive interface and versatility in handling tasks, documents, and communication have made it a cornerstone of productivity for many teams. However, like any application, ClickUp is not immune to the potential of data loss. Some of the most common examples are:

  • Accidental deletions of ClickUp projects, subtasks, subtasks, attachments, etc.  
  • Modifications of custom fields
  • Insider threats – disgruntled employees or contractors  

A screenshot of a computerDescription automatically generated
Delete Product Requirements for ClickUp graphic

Data loss cripples team productivity and customer experiences

Given the vital nature of the information managed within ClickUp—including project plans, task assignments, and team communications—safeguarding this data is paramount. Losing projects or specific tasks and configurations can severely reduce productivity and even impact the customer experience. Some examples include:

  • The impact on customer churn if someone accidentally deletes critical items in your backlog.  
  • The loss of knowledge if your whiteboards are deleted.  
  • Loss of billing revenue if time tracking data is gone.  

The common myth about SaaS: ‘Wait, I thought I wasn’t responsible for SaaS apps in the cloud?’

SaaS applications like ClickUp bring incredible convenience and offload the need to host applications in your data center, but that doesn’t mean you offload all data responsibilities. Think of ClickUp as a parking garage, just like any garage you expect that you can pay, use the service, and that the garage is accessible and safe. But what if someone scratches your car? Or steals a phone in the car? It’s not the garage’s responsibility, it’s yours.  

ClickUp is responsible for their system, so if there’s an outage or cyber event, it’s their responsibility to restore operations. But if you as a user and tenant, delete data inside of your sites, then it’s your responsibility to recover the data.  

Here is why backing up ClickUp is essential as per their terms:

ClickUp Terms
Graphic of ClickUp Terms

Here's why implementing a ClickUp backup strategy is crucial:

Protecting Intellectual Property  ClickUp projects often contain sensitive project plans, documents, and innovative ideas that are invaluable assets. A backup ensures your intellectual property remains encrypted and secure storage protocols provided by backup solutions ensure that sensitive information remains confidential and protected. 
Maintaining Business Continuity  By implementing regular ClickUp backups, teams can mitigate risks and restore operations quickly and helps maintain business continuity and keeps projects on track. 
Guarding Against Cyber Threats  Having a secure, separate backup of your ClickUp data provides an additional layer of protection. If your primary data is compromised, you can restore from a clean backup.  
Compliance and Legal Requirements  A reliable backup solution helps organizations adhere to compliance requirements by securely storing historical data and enabling auditable data recovery processes. 
Facilitating Data Analysis and Reporting  Historical data in ClickUp can provide valuable insights for future planning. Regular backups create a rich dataset that can be analyzed for trends and performance metrics over time. 
Supporting Remote Work  Ensuring this data is backed up supports flexible work arrangements and provides less risk for remote employees. 
Mitigating Human Error  These accidents can be easily rectified without long-term recovery delays
Facilitating Growth and Scalability  As teams expand their operations and increase project portfolios, the volume of data managed within ClickUp also grows. An effective backup system scales alongside this growth, offering sufficient storage and streamlined data handling. 

Protecting Intellectual Property

ClickUp projects often contain sensitive project plans, documents, and innovative ideas that are invaluable assets. A backup ensures your intellectual property remains encrypted and secure storage protocols provided by backup solutions ensure that sensitive information remains confidential and protected.

Maintaining Business Continuity

By implementing regular ClickUp backups, teams can mitigate risks and restore operations quickly and helps maintain business continuity and keeps projects on track.

Guarding Against Cyber Threats

Having a secure, separate backup of your ClickUp data provides an additional layer of protection. If your primary data is compromised, you can restore from a clean backup.  

Compliance and Legal Requirements

A reliable backup solution helps organizations adhere to compliance requirements by securely storing historical data and enabling auditable data recovery processes.

Facilitating Data Analysis and Reporting

Historical data in ClickUp can provide valuable insights for future planning. Regular backups create a rich dataset that can be analyzed for trends and performance metrics over time.

Supporting Remote Work

Ensuring this data is backed up supports flexible work arrangements and provides less risk for remote employees.

Mitigating Human Error

These accidents can be easily rectified without long-term recovery delays.

Facilitating Growth and Scalability

As teams expand their operations and increase project portfolios, the volume of data managed within ClickUp also grows. An effective backup system scales alongside this growth, offering sufficient storage and streamlined data handling.

ClickUp Backup Options – Exports vs. Backup Solutions

There are a few options for backing up your data. Depending on your needs and use case 1 or 3 might be the best option for you.

  1. Bulk Export Workspace data as a CSV file
  1. Run exports with ClickUp API
  1. Use a backup and recovery service  

Bulk Exports of ClickUp workspaces, views, doc pages, and dashboard cards

Workspace owners and admins can export data from ClickUp at any time. This feature allows for bulk export into CSV format for your entire workspace. You can also manually export list and table views, but this feature is limited to business plans and above.

Although this is free and a button away, using manual exports comes with challenges:

  • Disruption due to bulk recovery. Deletions of tasks, subtasks, and attachments happen all the time. With exports, you must import and recover your entire workspace or recreate specific configurations.  
  • Single point of failure. Downloading workspaces means that one employee with one local device or hard drive contains critical backups. Imagine if that person is out on vacation, sick, or exists in your company. This means that your backups are not accessible and are easily corrupted.  
Screenshot showing where to click on the Exports page to export your Workspace data.
Graphic of Import and Export Data in ClickUp workspace
  • Does not meet compliance requirements. Highly regulated industries and compliance directives like NIS2 and DORA require backup policies that are automated, accessible to multiple employees, and stored in safe, offsite storage (no, hard drive in a desk somewhere does not count).  

Scripting exports with the ClickUp API

Another option is to script and schedule exports using the ClickUp API. This means you can avoid manually downloading exports by building your scripts and scheduling bulk exports on a regular basis. We consider this to be a better option compared to manual downloads because it adds automation. Yet, scripts come with their own set of challenges:

  • Disruption due to bulk recovery. Just as manual exports, scripts only allow you to re-import your entire ClickUp workspace. This is still highly disruptive and a lengthy process when someone deletes a task or attachment and needs it quickly.  
  • Managing scripts requires time and resources. Scripts require building, scheduling, tweaking, and continuously maintaining them to automate backups, yet they still do not offer better recovery options compared to manual downloads.  
  • High corruption. ClickUp data is becoming more important than ever; if there is a scenario where data must be recovered, you want 100% assurance that the restore will work. Scripts are highly corruptible and error prone.

A dedicated backup solution like HYCU for ClickUp

ClickUp’s native backup capabilities provide basic tools for data export and recovery, which can be useful for small teams or individuals. However, if your organization has many users or compliance requirements, a backup solution is really the only approach that can minimize data loss and disruption and keep your organization productive.

HYCU for ClickUp gives you the ability to:

  • Restore the following in just one click directly into ClickUp:
  • Workspaces
  • Spaces
  • Folders
  • Lists  
  • Tasks  
  • Subtasks  
  • Attachments
  • Automate all backups in one click with ‘set and forget’ policies. No more manual downloads or scripts, simply select how often you want your backups to run (ex. 4 hours) and how long you want to store them.  
  • Meet compliance and data retention requirements by storing ClickUp backups in a safe, offsite storage location that is only controlled and accessible to you. You can keep backups in Amazon S3 buckets. Azure Blob Storage, Google Cloud Storage (GCS), and S3-compatible storage targets like Wasabi,  
A screenshot of a computerDescription automatically generated
Graphic of HYCU R-Cloud workspace

Why Teams Should Prioritize ClickUp Backup Now:

By prioritizing ClickUp backup sooner rather than after data loss, teams can ensure they're building on a stable foundation, protecting their valuable data assets, and setting themselves up for sustainable, growth. It's not just about preventing disaster – it's about enabling confidence that your Workspaces are safe and secure from the unknown.

  1. Cost-Effectiveness: Investing in a backup solution is far less expensive than trying to recover lost data or recreate work from scratch. By adopting cost-effective backup solution like HYCU tailored to ClickUp's specific requirements, teams can achieve significant savings and operational efficiencies.
  1. Data Growth: As your team increases their usage of ClickUp, the volume and value of data increase exponentially. Starting a backup strategy early ensures all this growing data is protected.
  1. Building Stakeholder Trust: Knowing your data is securely backed up allows teams to focus on their tasks without worrying about potential data loss. It also enhances trust and credibility by showcasing a commitment to data protection and resilience in the face of unforeseen challenges.
  1. Proactive Risk Management: In an era where uptime is crucial, having a solid backup strategy can be a differentiator when working with Workspace team members who prioritize data security.

For ClickUp users, implementing a backup solution is a critical next step in your workflow administration. It goes beyond CSV exports for data protection—it's about ensuring your team's continuous productivity, meeting compliance requirements, safeguarding your projects' intellectual property, and maintaining user confidence. By taking action now, you'll be better equipped to overcome potential data loss setbacks.

Additional Resources:

Free Trial: HYCU for ClickUp

Backup and Restore for ClickUp

Shive Raja Headshot

Director of Product Management

Andy Fernandez is the Director of Product Management at HYCU, an Atlassian Ventures company.  Andy's entire career has been focused on data protection and disaster recovery for critical applications. Previously holding product and GTM positions at Zerto and Veeam, Andy’s focus now is ensuring organizations protect critical SaaS and Cloud applications across ITSM and DevOps.  When not working on data protection, Andy loves attending live gigs, finding the local foodie spots, and going to the beach.

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